Support

We answer. Usually within a day.

Write to hello@niniparenting.app from the email address on your account and tell us what happened. A screenshot helps. A real person reads it.

Questions we get most

How do I cancel my subscription?

Subscriptions are managed by the store, not by us. On iPhone: Settings › your name › Subscriptions › Nini. On Android: Google Play › your profile › Payments & subscriptions › Nini. You keep Premium until the end of the period you paid for. Nini's own Settings screen has a "Manage subscription" link that takes you there.

I paid but the app still shows the free plan

Open the paywall and tap Restore purchases. If it still does not unlock within a minute, write to us with the email on your account and we will sort it — you will not be charged twice.

How do I export my data?

Settings › Your data › Download my data. We prepare a file with everything and send you a link that lasts seven days.

How do I delete my account?

Settings › Your data › Delete account. Nothing is removed for 7 days, and signing in during that time cancels it. Details: Delete your account.

How do I share with my partner?

Today › Your team › Invite, or Settings › Who can see this › Invite someone. Send the link over any chat app. It works for three days, and sharing is free for everyone.

Is the assistant medical advice?

No. It helps you think things through using what you have logged, and it will point you to a paediatrician for anything medical. For anything urgent, contact emergency services.

Which languages does Nini speak?

English, German, French, Spanish, Italian, Dutch and Polish — the app and the assistant both. Change it in Settings › Language.